Shipping policy

1. Order Confirmation (For COD Orders) Because we offer Cash on Delivery (COD) across Pakistan, we want to make sure your order details are 100% correct.

• After you place an order, our team may send you a WhatsApp message or give you a quick phone call to confirm your exact address and order details.

• Orders will only be dispatched once they are verified. Unverified orders or orders with incomplete addresses may be put on hold or cancelled.

2. Delivery Time

• Processing: We usually pack and dispatch your order within 24 to 48 hours of confirmation.

• Delivery: Once dispatched, your parcel will reach you within 3 to 5 working days.

• Please note that deliveries to remote areas or villages might take an extra day or two. Sundays and public holidays are not considered working days.

3. Shipping Charges

• We charge a flat delivery rate of [Insert Amount, e.g., Rs. 199] on all orders across Pakistan.

• (Optional: If you offer free shipping, change this to: "We offer FREE delivery on all orders across Pakistan!")

4. Tracking Your Order Once your order is handed over to our courier partner, we will send you an email or SMS with your tracking number. You can use this number to track exactly where your parcel is and when the rider will arrive.

5. Receiving Your Parcel

• The courier rider will call you on your provided phone number when they are outside your address. Please ensure your phone is active!

• Important for COD: Please keep the exact cash amount ready for the rider. Couriers do not allow customers to open the parcel before handing over the cash. (If there is an issue with the product inside, you can contact us directly for a replacement).

6. Failed Deliveries If the courier rider cannot reach you after a few attempts, or if the address is incorrect, the parcel will be returned to us. If you still want the order, you will need to pay for the shipping charges in advance for the second attempt.

Got questions about your delivery? Email us at: support@viroo.store